Mersys ('we', 'us', or 'our') values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (mersys.io) or use our products and services. By accessing our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information through various means to provide, improve, and protect our services.
1.1. Information You Provide to Us
We collect information directly from you when you:
- Request a demo, fill out a contact form, or inquire about our products or services.
- Communicate with us via email, phone, or other channels.
- Participate in surveys, feedback forms, or promotional activities.
This information may include:
- Name, email address, phone number, job title, and company name.
- Any additional details you provide.
1.2. Information Collected Automaticall
When you interact with our website or services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited, time spent on the site, referral sources, click patterns, and search queries
- Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar technologies to enhance user experience and analyze performance.
1.3. Sensitive Data:
We do not intentionally collect sensitive data (e.g., health, biometric, or financial information). If required, we will obtain your explicit consent and apply additional safeguards.
2. How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To provide, maintain, and enhance our products and services.
- Communication: To respond to inquiries, provide updates, and send promotional materials (with your consent).
- Analytics: To analyze usage trends, improve website performance, and develop new features.
- Legal Compliance: To comply with legal or regulatory obligations.
Legal Basis for Processing (GDPR):
- Consent For marketing communications or optional data collection.
- Contractual Necessity: To fulfill agreements with you.
- Legitimate Interests: To fulfill agreements with you.
- Legal Obligations: To fulfill agreements with you.
3. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following scenarios:
3.1. Service Providers
We share data with trusted third-party providers who assist with:
- Website hosting and maintenance.
- Analytics and performance monitoring.
- Communication and email delivery services.
These providers are contractually obligated to protect your data and use it solely for the intended purposes.
3.2. Legal Requirements
We may disclose your information:
- To comply with legal obligations or respond to lawful requests.
- To protect our rights, safety, or property, or that of others.
3.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same or similar privacy protections.
4. Your Rights
Depending on your location, you have the following rights regarding your personal data:
4.1. Access and Correction
You can request access to the data we hold about you and ask for corrections if it is inaccurate or incomplete.
4.2. Data Deletion
You can request the deletion of your personal data, subject to legal or contractual obligations
4.3. Opt-Out of Marketing
You can opt out of receiving marketing communications by clicking 'unsubscribe' in our emails or contacting us directly.
4.4. Data Portability
You can request a copy of your data in a portable format, where applicable.
4.5. Right to Appeal (CPRA)
If a request is denied, you have the right to appeal the decision.
To exercise these rights, contact us at campus@mersys.io. We may require additional verification to process your request.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality and performance
- Analyze user behavior and trends.
- Deliver targeted advertisements (with consent, if applicable)
You can control cookies through your browser settings. For more details, visit our Cookie Policy.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we securely delete or anonymize the data.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to secure your data, no system is entirely risk-free, and we cannot guarantee absolute security.
8. International Data Transfers
If you access our services from outside the United States, your personal data may be transferred to and processed in countries with different data protection laws. We rely on approved mechanisms such as Standard Contractual Clauses (SCCs) for GDPR compliance to ensure your data is protected.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
10. Do Not Sell My Personal Information (CCPA)
We do not sell personal information as defined under the California Consumer Privacy Act (CCPA). However, if you are a California resident, you may opt out of data sharing by contacting us at campus@mersys.io.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. Any changes will be posted on this page with a revised 'Last Updated' date. For significant updates, we may notify you via email or through the website.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:
Mersys
Email: campus@mersys.io
Address: 21 Deans Ct, Fairfield, NJ 07004, USA
